Beyond the Launch: 911 Customer Success and Implementation Podcast

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About the show

<p><b>Hosted by Ivan Whitaker, Beyond the Launch</b> is a podcast for public safety leaders, project managers, customer success managers and technology partners who know that implementation doesn’t end at go-live.</p><p></p><p>Each episode explores Customer Success and implementation strategies that drive real adoption, not just installations; ensuring 9-1-1 technology is used effectively, consistently, and with measurable impact.</p><p></p><p>We dive into the people, processes, and practices that turn new systems into better outcomes: faster response, smarter decisions, and improved service to the communities we serve.</p><p></p><p>Because success isn’t launching technology.<br />It’s what happens after.</p>